For guarantee of variety and colours. orders must be made at least 30 days prior to the date that you require delivery of the flowers.
REGARDING THE GUARANTEE:
While there are no problems with most orders, the Cold Room suppliers may occasionally be unable to supply a certain variety or colour. In the unlikely event of that happening, the supplier will contact us as to a substitution that will be available. Should that occur, if we consider the substitution to be significant, we will contact you to seek your instruction as to substitution.
IMPORTED FLOWERS:
Sometimes imported flowers are the only option for certain seasonal varieties or varieties in the colder months. Even with pre-orders and doing everything “right”, we are dealing with an imported product that can have unforeseeable issues which can prevent supply, such as customs deeming them unsafe to come into the country, late arrivals due to air freight, grower doesn’t have any to pick that week due to the high demand.
We cannot provide a guarantee of variety and colours for orders less than 30 days, but we will try our best and may have to offer substitutions.
Minimum order value is $295.00.
Minimum order value for a 'BUY DAY' is $39.00
Payment of a 'BUY DAY' PayPal invoice, must be made ASAP after being notified by email that the ordered flowers are available.
The prices displayed on the website may not be available for Mother's Day or Valentine's Day periods.
Orders for supply within those periods, may have a surcharge which will be included in the (no obligation to pay) invoice we send you.
If the invoice is paid, then once we order and pay our supplier your order cannot be cancelled or refunded.
Unless otherwise set out in the invoice sent to you, there is no arranging, rose dethorning, removal of rose guard petals, or any other floristry service provided.
Vases are for display purposes only and are not included in the price.
Some Asiatics Lilies may develop yellowing leaves in the latter part of their vase life.
Compensation for damaged or defective product, can only be made by way of refund.
Lilies and Sunflowers are mainly supplied in bud, however some may be partially opened.
Delivery will be made in 20 litre buckets with water. Please ensure that you have your own containers ready, for transfer of the flowers.